SHIPPING & GUARANTEE
We want you to be completely happy with your purchase — here’s exactly what to expect.
SHIPPING
Local Delivery
If you’re in the Perth, we offer local delivery for most machines. We’ll agree on a time that works for you and bring the machine directly to your door. Delivery fees are calculated based on your suburb and the size of the machine — we’ll give you a clear quote before you commit.
Local Pickup — Free
You’re welcome to collect from us directly. Pickup is free, and it’s a great chance to see the machine in person before taking it home. Just get in touch to arrange a time.
Western Australia — Regional Delivery
We can arrange freight delivery to regional WA locations. Freight costs and timeframes vary depending on your location. Contact us before purchasing so we can provide an accurate quote for your area.
Interstate — Australia-Wide Shipping
We ship Concept 2 machines across Australia. Freight is available for RowErg, SkiErg, and BikeErg models. Costs are calculated based on your location and machine dimensions. Please contact us before ordering so we can confirm availability and provide the correct shipping quote.
Shipping Note:
Concept 2 machines are large, heavy items. We take care with packaging and use reputable freight carriers to make sure your machine arrives safely. Tracking details are provided once dispatched.
OUR QUALITY GUARANTEE
Every machine we sell has been personally inspected, serviced, and tested by our team before it’s listed. We stake our reputation on every sale — and with hundreds of reviews on Facebook and Google, that reputation means a lot to us.
What’s Covered:
Every machine is tested and confirmed working before sale
Machine condition will match the listing description accurately
All machines include a functioning PM5 monitor unless otherwise stated
Any known wear or cosmetic issues are clearly noted in the listing
What We Do If Something’s Not Right:
We stand behind everything we sell. If your machine arrives in a condition that doesn’t match what was described, contact us immediately. We’ll work with you to make it right — whether that’s a partial refund, a replacement part, or another solution we agree on. We’re real people who care about your experience, and we’ll treat you the way we’d want to be treated.
RETURNS & REFUNDS
Because our machines are individually assessed second-hand items (and occasionally new/refurbished), we handle returns on a case-by-case basis:
If a machine is significantly not as described, we will offer a refund or replacement solution — contact us within 7 days of delivery.
If you’ve changed your mind after receiving a machine that is as described and working, we’ll do our best to work something out, though return freight costs would be the buyer’s responsibility.
We encourage you to ask us anything before purchasing — we’d rather answer every question upfront than deal with a problem after delivery.
COMMON QUESTIONS (FAQ)
Can I come and see the machine before buying?
Absolutely. We encourage it. Get in touch to arrange a time to inspect in person before committing.
Do you offer assembly or setup?
Concept 2 machines come with clear assembly instructions. If you’re in the Perth metro area and need a hand, just ask — we’re happy to help where we can.
What PM monitor is included?
Most machines come with the PM5 monitor, which is the current standard. If a machine has an older monitor (PM3 or PM4), this will be clearly noted in the listing.
Can I sell my machine through you?
Yes! Join our Facebook group and get in touch. We’re always looking for quality machines and offer fair prices to sellers.
Do you offer finance or payment plans?
We only offer finance for people buying large orders.
Interested? Shop our concept 2 Collection!
If you’ve got a question about a machine, want to know what’s coming into stock, or just want to say hi — reach out. We’re a friendly bunch.u003cbru003e