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— WARRANTY & RETURNS

Every used Concept 2 warranty, on one page

Ours is 30 days on working parts, written out in full below. On top of that, Concept 2 builds a two-year parts and five-year frame warranty that is fully transferable, so a recently built machine still carries manufacturer cover even though you are not the first owner.

THE FIRST 7 DAYS

If it is not what we said it was

Wrong model, damage we did not photograph, or a fault that was not in the listing: tell us within 7 days of delivery and we will repair it, replace the part, or take the machine back and refund you. Which one is your call, not ours.

AFTER THAT

Working parts are covered

Frame, welds, flywheel, bearings, chain, cord, monorail and PM5 electronics are covered for 30 days from delivery. If something fails in normal home use, we fix it or replace the part.

RETURNS

Changed your mind

If the machine is not for you and it is still in the condition it arrived in, we will take it back. You cover the return freight, and we refund the machine.

Is a Concept 2 warranty transferable?

Yes, and it is the one thing worth knowing before you buy a used one anywhere. Concept2 covers the frame for five years and every other part for two, counted from the day the machine was first sold, and the warranty states in writing that it is fully transferable to each subsequent owner. So a machine built eighteen months ago still carries the balance of its manufacturer cover, even though you are the second or third person to own it. A machine built six years ago does not, and that is the honest boundary. We will tell you which side of it a machine falls on if you ask.

The two limits worth knowing: it covers parts, not freight, and not labour to fit a replacement unless the unit goes back to Concept2. Altering the machine voids it.

What is covered

  • ✓Frame, welds and monorail
  • ✓Flywheel, bearings and cage
  • ✓Chain, cord and return mechanism
  • ✓PM5 monitor, sensor and battery contacts
  • ✓Damper lever and cage
  • ✓Anything that failed on its own in normal home use

What is not

  • ✕Wear items: seat rollers, handle straps, foot straps, batteries
  • ✕Cosmetic marks that were photographed in the listing
  • ✕Damage from commercial or club use
  • ✕Water damage, rust, or storage in a shed or carport
  • ✕Transit damage where the carton was signed for without a note
  • ✕Machines we did not sell

— CLAIMS

How to make a claim.

01

Send a message with photos

Email info@concept2fitness.com with your name, the machine and a photo or short video of the problem. A phone clip is worth more than a paragraph of description.

02

We reply within one business day

Usually with a diagnosis and a plan: a part in the post, a technician, or a replacement machine.

03

Covered means we cover the freight too

If it is covered, the part and the postage are on us. If it is not covered, we will tell you what the part costs and how to fit it yourself.

Something not right?

Message us with a photo and we will tell you straight, covered or not, and what it takes to fix. Call +61 468 186 880 if it is easier to explain out loud.

Start a claim

The pages buyers open after warranty & returns.

Concept 2 rower delivery AustraliaHow machines are packed and shippedHow we grade used Concept 2 ergsWhy the grade mattersUsed Concept 2 FAQReturns and warranty questionsConcept 2 Fitness reviewsWhat buyers say after deliveryContact Concept 2 FitnessStart a claim or ask a question

Specifications and consumer law, straight from the source — so you can check us rather than take our word for it.

ACCC guidance on warranties against defectsWhat a warranty against defects must include under Australian lawACCC · opens in a new tabThe consumer guarantees that apply automaticallyThese rights apply regardless of any warranty we offerACCC · opens in a new tab