— DELIVERY
How a machine gets from Perth to your place
Concept 2 rower delivery to Perth and Australia wide, quoted by postcode rather than a flat national rate. Every erg leaves here in two boxes, wrapped, with the bolts in a labelled bag and the monitor boxed separately.
PACKING
Two boxes, one machine
The frame travels in one box and the monorail in the other. Both fit through a standard doorway, and they go back together with six bolts and the tool we tape to the frame.
COST
Priced by postcode
There is no flat national rate, because Perth to Karratha is not Perth to Fremantle. Send your postcode before you buy and you get a firm number, not a range.
PERTH
Pickup costs nothing
Collect from the workshop by appointment and we will load it, check the damper with you and pair the PM5 to your phone before you leave.
— END TO END
What delivery looks like, in order.
You get a quote, not an estimate
Message or email with your postcode and the machine you are looking at. We reply with a firm delivery cost and the next available dispatch window.
It gets packed on the bench
Frame and monorail separated, flywheel cage padded, monitor removed and boxed, bolts and tool taped to the frame. Nothing loose in a box, nothing rattling in transit.
It ships with tracking
You get the tracking number the day it leaves. Freight is door to door, so someone has to be there to sign, or we can route it to a depot instead.
You reassemble it in about twenty minutes
Six bolts and the monitor arm. If you would rather not do it alone, call us and we will talk you through it in five minutes.
— TIMEFRAMES
Roughly how long it takes.
| Destination | Typical timeframe | How it is priced |
|---|---|---|
| Perth metro | 2–4 business days | Fixed rate by suburb, quoted before you buy |
| Interstate metro | 3–7 business days | Quoted by postcode through our freight partner |
| Regional & remote | 5–10 business days | Quoted per run, so message us first |
| Workshop pickup | Same day, by appointment | Free |
Timeframes start from dispatch, not from the day you buy. If you need a machine by a specific date, tell us the date and we will tell you honestly whether it is achievable.
When it lands, do these five things.
- ✓Check both cartons before you sign, and photograph any damage to the packaging.
- ✓Lift with two people, because the frame box is around 30kg.
- ✓Open the labelled bag first. The bolts, the tool and the monitor arm are in there.
- ✓Pair the PM5 and check the drag factor before you wheel the machine into position.
- ✓Something not right? Tell us within 7 days. That is the whole warranty page.
Want a delivery number for your postcode?
Send us the postcode and the machine you are looking at, and we reply with a firm cost, usually within one business day.
Keep reading
The pages buyers open after delivery.